Monday, March 20, 2017

Check the Status of Your Ticket!

This fall, Westerville City Schools launched its new Technology Solutions Help Desk, where teachers could put in tickets requesting training with school technology products, as well as alerting the district that something wasn't working properly.


We wanted to let you know that after receiving feedback from many different sources, we've changed the drop down menu to help streamline the ticket process. Now, when you click on the first drop down menu, you will only see 5 different options:

Device Issues
Ed Tech Coach Request
Make a Request
Software Assistance
User Accounts

These categories should lead you to anything you need associated with your technology use here at Westerville City Schools.

Device Issues: This dropdown pertains to any physical problems you are having with technology. An example might be a keyboard is broken on a machine, or a bulb is burnt out in a projector.

Ed Tech Coach Request: This will alert one of the Ed Tech Coaches that you have a question about the use of a product, or that you would like to set up some training to help you implement technology integration in your classroom.

Make a Request: This simply alerts the district that you would like to request some technology be moved in your room, or you need something installed.

Software Assistance: This selection pertains to all of the software available to staff and students in Westerville City Schools. The software is separated into "Instructional Software", "PowerSchool/PowerTeacher", and "Productivity Software." Use these to request help with student log in issues, account set up or sync problems, or any other issues you might have with district technology.

User Accounts: This is typically used if a teacher or student cannot log into a district device, or a teacher or student new to the district is requesting a district account, giving them access to email and desktop computers.

Hopefully the changes made in the drop down menus will help streamline the ticket process and get teachers and students the help they need to use the products available to them in the classroom.

Once a ticket has been submitted, please know that you can view the ticket and see who is the assigned tech to the ticket, and if any notes or updates have been added to the ticket, explaining where the district is addressing the problem presented.

Click here for step by step directions to view a ticket's progress that you have already submitted.

And for those of you who would like a recap video walking through the ticket system, watch the video below!




Friday, March 3, 2017

Free Online Courses Through ITSCO for Westerville Teachers


Westerville City Schools has partnered with ITSCO to provide a choice of six online courses covering a range of topics including Google Docs, Google Apps and Extensions, supporting a Blended Learning classroom using G Suite, Google Forms and creating a collaborative environment in your classroom. The courses are free and provided on a first-come, first-serve basis through ITSCO to all Westerville City School teachers. 







Please complete the Westerville Online Course Request form to reserve your free class(es).

Please note that the courses are self-paced and competency based. This means that if you already know the content, you may jump straight to the assignment to receive credit for the course.

Graduate credit is available for an additional fee through Ashland University. Participants must complete three online courses to receive one semester hour of graduate credit OR complete five online courses to receive two semester  hours of graduate credit.

All course work must be submitted by May 1, 2017.

Tuesday, February 21, 2017

Digital Learning Day - Thursday, February 23, 2017



Participate in Digital Learning Day

Digital learning is any instructional practice that effectively uses technology to strengthen a student’s learning experience. Each year, states, districts, schools, and classrooms across the United States and around the world hold thousands of events to celebrate Digital Learning Day. DigitalLearningDay.org Join the Twitter conversations:   #DLDayOhio / #DLDay

As a part of the event, a collaboration of cultural, science and educational institutions throughout Ohio is providing access to…


Program and Resources partners include:
Ohio History Connection
Cleveland Museum of natural history
COSI
Capital Square Review and Advisory Board
Hopewell culture National Historic Park
LEARNnco
SOITA Learning Technologies

Wednesday, February 8, 2017

Schoology Discussions Between Sections


Did you know that you can hold a Schoology discussion with all of your classes at once?

Its true.

In any of your courses, when you add a discussion question, you have the option to make it a "shared discussion," where you can include your different courses / sections to all be a part of one discussion.


This allows your different classes to chime in on a class topic in one safe, shared space! The possibilities are endless!

If you have any questions, please don't hesitate to contact the Ed Tech Coach for your building!

Read more about it here, on Schoology's Help Center page.

Friday, January 27, 2017

YouTube Playlists



I have been playing with YouTube Playlists recently and I have found it to be a useful tool in creating and saving a series of videos.  For example, I found the Schoology Channel, subscribed to it and saved their "Schoology Knowledge Base" Playlist.  In doing so, I now receive updated videos from Schoology and I can share the Playlist with others through Social Media, email or embedding the link on our web site.

Creating a Playlist is a great tool allowing you to easily direct your students to a series of videos supporting a topic.  If you are interested in creating and saving Playlists to your YouTube account, check out these directions.  Click our Playlist to view what we have saved.